Pub. 9 2019-2020 Issue 4

O V E R A C E N T U R Y : B U I L D I N G B E T T E R B A N K S — H E L P I N G C O L O R A D A N S R E A L I Z E D R E A M S January • February 2020 13 CSI KNOWS EXPERIENCE COUNTS. * Source: Aite Group, “AIM Evaluation: The Leading Providers of U.S. Core Banking Systems” In its recent core vendor report, Aite Group recognized CSI’s NuPoint® core platform for “providing the best user experience.”* Come meet the core that the industry—and our customers—can’t stop talking about. www.csiweb.com/experience CO BKR 1119.indd 1 10/30/19 1:22 PM or service meets your expectations. Deal with companies where you have access to independent and generational owners. No one cares about a business and its customers more than the executives and direct owners of that business. Large vendors might have nicer suits and better surface presentations (because they have entire marketing departments dedicated to making things look good upfront to get your business), but all of those marketing efforts and suits come with a cost to you over the long run in dollars and service. Small to midsize vendors will almost always outperform larger vendors. Keep that in mind when youmake vendor decisions or decide to renew a contract with one of the larger companies. Just as you provide far greater value for your local communities than the national lenders, the same is true about the vendors that provide you with products and services. Read our blog post: “Customer Service, Are You Making the Grade?” Golden Eagle Insurance and its employees take pride in their service and are deeply connected to our customer’s experience. We help community lenders improve and st reaml ine interna l processes, reduce administ rat ive workloads, and create efficiencies by eliminating collateral insurance tracking with our blanket protection programs thereby insulating your borrowers from the frustrations of collateral insurance tracking. Read our latest press release about howour innovative blanket programs can transform your loan operations. n L argelenders’serviceanddecision-makingprocessesaredominatedby short-termquarterlynumbers.Many times, theycaremoreaboutWall Street than the communities they do business in. The larger lenders want tooutpriceyouandofferasmany “bellsandwhistles”as theycan.